Frequently Asked Questions

Business Trips and Corporate Stays

Are the rooms suitable for business travelers?

Yes. All three of our rooms (Classic, Superior, and Suite) are ideally designed for business travelers and corporate guests. They all feature a desk, high-speed Wi-Fi, and absolute quiet. The Classic room is particularly suited for solo stays, while our other rooms offer more space.

How does check-in work in case of a late arrival?

We prefer a personal welcome. There is no automated key box access: we are on hand to greet you and hand over the keys, adapting flexibly to your end-of-day schedule.

Can you issue an invoice for my company?

Absolutely. A compliant invoice is issued and can be sent to you by email or in electronic format for your accounting department.

Timings and Dining

What are the breakfast hours?

Breakfast is served from 7:30 AM to 9:30 AM on weekdays, and from 9:00 AM to 11:00 AM on weekends. It is hearty, varied, and highlights local quality products.

What are the check-in and check-out times?

We generally welcome our guests between 5:00 PM and 8:00 PM. If these times do not fit your schedule (especially after a workday), please let us know so we can accommodate your arrival. On the day of departure, we kindly ask you to vacate the room by 12:00 PM (noon).

Where can we have dinner nearby in the evening?

There is always a solution! You will find a list of our recommended local restaurants (on both the French and Belgian sides) right at the bottom of our website. At the beginning of the week when most restaurants are closed, we offer our homemade formula on-site (soup, salad, quiche or crêpes, and a small dessert), included in our corporate stopover rates or available upon request. The restaurants at the Auchan Roncq shopping center also remain open nearby.

House Rules and Policies

Are pets allowed?

No. To ensure absolute peace and impeccable hygiene for all our guests (particularly due to allergies), pets are not permitted.

Family Events and Groups

Can the guest house accommodate family members during a family event?

Yes. With our three guest rooms, our intimate property is ideal for lodging family members or guests attending events (weddings, celebrations, gatherings) in the surrounding border region.